Be clear. Be kind. Be compassionate. And help people understand.
- Update your team frequently on what’s happening at headquarters, with the big boss or with owners so they have an appropriate understanding of the situation. Withholding information or not communicating puts people in a position to make things up. And then you have a real mess!
- Never express fear or panic as this always rolls downhill into a big snowball.
- Say what needs to be said in a way that the listener(s) can have it.
- Communication is effective when your message has landed on the person it was intended for in a way that engages them to care.
What do you think? Please share your comments and opinions below. We would love to hear from you!
