The best customer service teams understand that truly caring about and listening to customers is the way to keep customers coming back and raving about you. It just isn’t that tricky and yet customer service levels are at an all time low. Managers who focus on coaching their employees in a caring way understand that there are big dividends with this approach. Employees know that times are tough and working from the heart gets their heart’s beating. Small strides, just like heart beats, add up.
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