If you want to keep your customers, make sure your people know how to do their jobs. In slower economic times this is more important than ever as choice is prevalent and customers will not tolerate sassy service or incompetency.- Daily 5 minute stand up meetings can help people understand areas to focus on for improvement.
- Make training a piece of the compensation plan. Put a value against the training time and expenses so people value it. The more value in a position, the longer your team will stay aboard.
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