I had an interesting experience recently. During a visit to a hotel team/community, I was asked to sit in on a staff meeting. At the end I inquired, how was each person driving the top line? Though the Director of Sales had some good things to share, the rest of the community had that funny look in their eyes. Needless to say, the operations team was confused and out of their mouth came the words we all hate to hear, “well technically...

I had an interesting experience recently.  I was visiting a hotel team/community and was asked to sit in on a staff meeting.  At the end they asked if I had any questions that they might answer and I asked how was each person driving the top line.  Though the Director of Sales had some good things to share, the rest of the community had that funny look in their eyes. Needless to say, the “operations” team was confused and out of...

I had an interesting experience recently. During a visit to a hotel team/community, I was asked to sit in on a staff meeting. At the end I inquired, how was each person driving the top line? Though the Director of Sales had some good things to share, the rest of the community had that funny look in their eyes. Needless to say, the operations team was confused and out of their mouth came the words we all hate to hear, “well technically...