“We know what it takes to stand out and its not standing still” While analyzing conceptual models for change management, one wonders how is it that so many hotels and hotel companies wind up stuck in the clutter instead of standing out? Being a “yeah, us too”-type product has never been a formula for success in any industry. It is so critical to keep assessing business growth strategies internal and external if one has to survive in...

I am always astounded when I hear someone ask, “How do I get my staff to pick up a piece of paper and not just walk by it when it’s lying on the floor?” The truth is, no training program will ever teach the “5 steps to picking up a piece of paper.” Believing that training will make this happen is insane!  Your people will pick up the piece of paper because they simply know it is the right thing to do. They understand that...

The Power of Community…The Power of Many Moving as One” I get asked all the time, “How do it get my people to see a piece of paper on the floor and bend over and pick it up?” As a trainer and coach I have to tell you it isn’t because they do not know how. I would not suggest a 5 step process of how to pick up a piece of paper training program. Picking up trash is about pride and feeling apart of something bigger than one’s own...