Nobody does it Better Customer Retention means Market Share Many businesses have not made the true commitment to one of their most important 2009 business strategies: customer retention in spite of so many examples of good customer service staring them in the face..  Many think retention is a marketing and loyalty strategy and though this is apart critical to customer retention is the minute to minute delivery of customer service and...

Preface: I had an interesting week last week when I was traveling to the National Speakers Annual Conference in NYC. I love New York. It makes me feel like a grown up. And more importantly, it was a trip full of awakenings. It was truly an extraordinary experience largely because of Happy People Everywhere! Is good customer service a thing of the past? Now for my cynical readers I beg you to give me a chance (please stop rolling your eyes)...