Several experts including PKF Hospitality Research, Hotel Horizons, Smith Travel Research and Cornell University have all weighed in on the state of our “hospitality” economy and it’s not as bleak as once predicted. All experts say, WE’VE HIT BOTTOM! Given this new information the questions you need to ask are: What will you do now? How can you best leverage the upcoming opportunities? What should you be doing...

Need to get focused? Just remember, “The main thing is the main thing.” Ask yourself, “How do I plan and prioritize what I do at work and at home?” Zero in on the top 3 things that are most important in your business and at home. How are you staying focused? For example, what are you doing to stay connected with your family because staying connected is…the main thing. In business, what are the top 3 things that...

Let’s face it, we can all use a little self motivation every now and then so here are my top 10 self motivation tips: 1. Learn something new everyday 2. Find what is right in what you are doing 3. As you go to bed think of all you have to be grateful for 4. Take time everyday and do something for your Self 5. Exercise helps decrease stress and helps you find your center – Exercise! 6. Watch your thoughts – they reflect your...

This month’s mood: Stop Global Whining I am listening to:  “Turn the Beat Around” by Gerald & Pete Jackson. Best soundtrack-Gloria Estefan Enough already.   I have officially stopped watching the news…I just can’t take anymore negativity, especially in the workplace.  It starts my day off hopeless and puts me to sleep in fear.  Negativity won’t get us out of this mess and those who understand that will lead their teams...

Nobody does it Better Customer Retention means Market Share Many businesses have not made the true commitment to one of their most important 2009 business strategies: customer retention in spite of so many examples of good customer service staring them in the face..  Many think retention is a marketing and loyalty strategy and though this is apart critical to customer retention is the minute to minute delivery of customer service and...