More Results in Less Time on Sept. 9…The Coach Approach Program from Aspire Labs

Keith Clark — Sun, 19 Jul 2009 15:41:42 +0000

measuring roi on coaching

A recent article from the Harvard School of Business suggests that coaching is the new corporate culture and you’d better get on the bus or get left at the station. Scores of other major companies have made coaching a core part of employee development.

There is a great demand in the workplace for immediate results, and coaching can not only deliver these results, it can make it happen better and faster. Here are some other critical applications coaching can help you accomplish:

Improve employees performance and measurable results
Leverage peoples’ strengths
Improve individual responsibility and decision making
Support the organization’s goals
Overcome manager underperformance
Improve productivity
Increase enthusiasm – happy employees work harder and stay longer
Improve accountability

The Coach Approach^SM

Date: September 9^th, 2009

Location: Aspire Lab, Phoenix, AZ

Program Overview: This program promises to be fast paced, interactive, fun and filled with new coaching skills you can implement immediately and improve productivity.

Cost: $295 per person and includes all materials and lunch.

For more information: Reserve your seat today. Space is limited and on 1^st come, 1^st serve basis.

Using Innovative Customer Service Cartoons Change the Face of Customer Service Training Programs

Renie Cavallari — Mon, 20 Apr 2009 12:09:44 +0000

Kumbayah doesn’t work…heart and soul (real culture) does

Aspire, an international marketing and training company, recognizes that service makes all the difference and introduced customer service cartoons in its customer service training program. Aspire positions organizations for optimum performance and lasting changes in attitudes and outcome. A powerful revenue optimization company that is revolutionizing the marketing, consulting and learning industries, Aspire brings innovative, ground-breaking and productive change to businesses around the world through its unusual customer service training concepts.

Over the past 13 years, the company’s innovative training programs have impacted more than 5,000 businesses in 11 countries and eight languages, earning a 96-percent client retention rate.

Understanding that service is what makes the difference, Aspire recently launched Heroic Hospitality, a customer service training program featuring cartoon superhero characters. Heroic Hospitality was built to appeal and effect service delivery improvement across all four generations in today’s work place, a challenge businesses around the globe are experiencing. In particular, the product connects with the learning styles of Generation Xers and Millennials/Generation Y — both independent thinkers and interactive learners — to guide hotel associates for taking ordinary customer interactions and making them extraordinary through the HERO acronym: Hello, Engage, Resolve and One Step More.

Heroic Hospitality empowers all employees from the housekeeper to the executive to make a difference in a guest’s stay. Building a service culture and integrating the DNA of a business is what the Aspire product truly represents and it is providing hotels globally with the know-how to offer great service that will lure guests back.

Another great example of Aspire’s accomplishments this past year is Best Western International earning the top customer service ranking from the 2008 Market Metrix Hospitality Index, which measures customer satisfaction. Best Western ranked in the highest brand in customer satisfaction in the midscale group for its “I Care” program which Aspire created and implemented for the world’s largest hotel chain.

With more than 25 years of hospitality experience, Aspire’s Founder, CEO and Chief Inspiration Officer Renie Cavallari made a dream come true. Her commitment to creating non-traditional training environments and extreme passion for delivering impact formed the foundation for Aspire in 1995. Cavallari’s leadership, business acumen, strategic alignment and vision continue to spearhead the company’s success and innovative, award-winning training programs.

The culture at Aspire is like no other and it is embraced by its employees as well as its clients. Clients make their mark on the walls of the company’s Learning Center with hand-written notes of gratefulness for their inspiring training sessions. Customers continue to say that they want to be like Aspire — as a model to create innovation and culture as well as a place to call home.

Find customer service cartoons online and read discussion about them on www!

Tips On Leadership » Executive Coach

More Results in Less Time on Sept. 9…The Coach Approach Program from Aspire Labs

Using Innovative Customer Service Cartoons Change the Face of Customer Service Training Programs