Customer service – customer retention is the single most important strategy to drive your business and secure your market share. So how do you get customer retention…be nice to your customers. We call this customer service! Customer service is about anticipating what a customer needs and wants and connecting with your customers. The other day Renie was in Safeway and along the way she is asked if she needs help and the Safeway...

Kumbayah doesn’t work…heart and soul (real culture) does Aspire, an international marketing and training company, recognizes that service makes all the difference and introduced customer service cartoons in its customer service training program. Aspire positions organizations for optimum performance and lasting changes in attitudes and outcome. A powerful revenue optimization company that is revolutionizing the marketing,...

Preface: I had an interesting week last week when I was traveling to the National Speakers Annual Conference in NYC. I love New York. It makes me feel like a grown up. And more importantly, it was a trip full of awakenings. It was truly an extraordinary experience largely because of Happy People Everywhere! Happy is definitely an advantage and one of best tips for better customer service!” Now for my cynical readers I beg you to give...

Preface: I had an interesting week last week when I was traveling to the National Speakers Annual Conference in NYC. I love New York. It makes me feel like a grown up. And more importantly, it was a trip full of awakenings. It was truly an extraordinary experience largely because of Happy People Everywhere! Is good customer service a thing of the past? Now for my cynical readers I beg you to give me a chance (please stop rolling your eyes)...