employee retention With the current economic realities and the endless need to attract and retain top performing people, how do we live in the same space?  How do we realistically balance the benefits for employees against the rising costs of doing business and simultaneously attract and retain the best our marketplace has to offer? My response is to think about what supports your Community culture and you will find creative ways to...

In my line of work, no one hires Aspire to maintain the status quo.  Our work in sales training, marketing strategy or team building, is about change and evolution.  The trick is to help people become engaged in the change and grow through the experience, so that a culture of endless improvement feels empowering and energizing.  Endless improvement…fancy words for more change to come. Sound familiar?  If you are an effective leader...

“Don’t compromise yourself. You are all you’ve got.” Janis Joplin It never amazes me how Starbucks has managed to continue to innovate in the world of coffee, even when discretionary income is at an all time low. They start with 2 cups of happy people, followed by an extra heap of sugar and before you know it you just paid $4.00 for a grande iced mocha no whip latte. Is this insane? What are you really buying? The Starbucks...

Come Together…Right Now It’s More Business Than You Think Can you believe that we are rounding another year and look ahead to the start of a new one? Let’s have an amen for starting a new year! With this in mind, it is time to take a look around and consider how you will experience the journey over the next year. Life is never easy for the “naysayers” so how will you find the strength to get your team to come together? Now for...

“Facts are stubborn things; and whatever may be our wishes, our inclinations, or the dictates of our passions, they cannot alter the state of facts and evidence.” John Adams Research makes it clear that a formidable plan and distinct culture encompassing customer service/care is critical to the life of an organization. Customer service affects every aspect of an operation including, and not limited to, customer satisfaction...

Nobody Does it Better Customer Retention means Market Share This month’s mood: Where’s Customer Service? I was listening to: “Nobody does it better” by Carly Simon Customer retention is the most inexpensive way to ensure market share. The likelihood of your retaining a customer is a reflection of your minute-to-minute/interaction-to-interaction customer experience. Many leaders do not realize that customer...